Wildly passionate about Customer Service, Equality, Diversity and Inclusion; Voted 1 of 250 Top Most Influential Women, Genesys; Opinions are my own

Los Angeles
Joined January 2009
Critical Capabilities for Evaluating Contact Center Vendors genesys.com/blog/post/critic… @Genesys #cx #custserv #custexp
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#BrainCandy: “I hope you will find some way to break the rules and make a little trouble out there. And I also hope that you will choose to make some of that trouble on behalf of women." - Nora Ephron #SundayMotivation #cx
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#BrainCandy: “Until you’re ready to look foolish, you’ll never have the possibility of being great.” Cher #SaturdayMotivation #cx
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6 Actions to Deliver a Great Self-Service Experience customerthink.com/6-actions-… via @CustomerThink #custserv #cx #custexp
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#BrainCandy: “People don’t take opportunities because the timing is bad, the financial side unsecure. Too many people are overanalyzing. Sometimes you just have to go for it.” – Michelle Zatlyn #FridayMotivation #cx
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Don’t Put Your Customer Hat On! by @seatoncx customerthink.com/dont-put-y… Have you ever been instructed to “put your customer hat on?” That may be bad advice. #cx #custserv #custexp
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#BrainCandy: “I invented my life by taking for granted that everything I did not like would have an opposite, which I would like.” — Coco Chanel #ThursdayMotivation #cx
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#BrainCandy: “Leadership is not about men in suits. It is a way of life for those who know who they are and are willing to be their best to create the life they want to live.” - Kathleen Schafer #WednesdayMotivation #cx
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