J. · Sep 3, 2019 · 6:26 PM UTC

J.

J. @FieldLevelView

3 Sep 2019

@drop Need support help -- bank flagged my purchase as fraud, I've cleared that, but still can't use the card on your site.

DROP · Sep 3, 2019 · 6:29 PM UTC

DROP · Sep 3, 2019 · 6:29 PM UTC

DROP @drop

3 Sep 2019

Replying to @FieldLevelView

Hi there! Sorry for the issues you're experiencing. Please reach out to our Community Support team for assistance at drop.com/support. They're happy to help.

Community Support | Drop

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drop.com

Sep 3, 2019 · 6:29 PM UTC

J. · Sep 3, 2019 · 6:30 PM UTC

J. @FieldLevelView

3 Sep 2019

Replying to @drop

I did. Waiting. A bit frustrating that email is your only support option though.

DROP · Sep 3, 2019 · 6:35 PM UTC

DROP @drop

3 Sep 2019

Totally understand the frustration. It's certainly something we're looking into and hope to change in the future. Can you please DM us with the email address you used to file your ticket? I'll have someone look into it ASAP.