@drop I received a Drop Alt keyboard ordered via amazon. Missing keyboard feet, key cap puller and switch puller. I also have questions on if it should have came with some alternate keys (meta vs windows key). Not wanting to return, but I'd like this fixed. Best way of handling?
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Hi Fred, So sorry about that! Sounds like you've just received your keyboard and are still within Amazon's return window, so you'll want to reach out to Amazon's customer service team for a return or replacement.
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(1/2) Thank you. Just so I understand, my options to fix what is really a minor issue with your product is to deal with amazon and return/replace the item? Which means, no matter which of those two options I pick means going out into public and going to a place to drop off the...
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(2/3 now) keyboard I already have (and like, btw) with a shipper so it goes back, and expose myself to the illness going around that I have so far avoided? When the simple answer is just send me the three missing items?
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Being that you purchased from Amazon, your product is subject to their policies for defective products. This means that you need to go through Amazon for assistance. If you have any additional issues feel free to reach out to our support team at drop.com/support.
Apr 27, 2020 · 10:34 PM UTC
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