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Really sorry about that, but your keyboard should still be under warranty, this eligible to be replaced. Please shoot us a message at drop.com/support to start a warranty claim.

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what about orders that I want to cancel? there is no way to get them cancelled on your website. please help! I already reach out to support but they say it'll take 5-7 days to reply? seriously? I just want to cancel it!
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Replying to @drop
Come on... really? I already did!