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Hi Hoon, Apologies about that! If you haven't already, please send our Community Support team a message at drop.com/support. They'll be happy to help.

Community Support | Drop

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Can you provide your order number so I can have someone look into your ticket ASAP?

Nov 13, 2020 · 9:15 PM UTC

1
Replying to @drop
check my DM too please.