@SennheiserUSA @drop Are these torn up by design? Cause my HD58X's are brand new and I just discovered this little surprise :)
1
Replying to @drop
Well sadly a replacement isn't deemed necessary. As it "shouldn't impact performance", well.. it does, leaving them out removes as what can only be described as a static like noise. Or maybe my ears are just broken🤷‍♂️
1
Can you shoot us a DM with your order number? I'd like to follow up with our CS team to see what happened here.