A few people really do ruin the internet for everyone: this study of 1.8 billion Reddit comments shows 0.1% of all communities generate 38% of attacks on other reddits! (1% accounts for 74%!) And a few active users on those Reddits kick off the conflicts. arxiv.org/pdf/1803.03697.pdf
10:22 PM · May 31, 2021
Quick bans of offenders, while providing them clear explanations of the banning and a path back to the community, seem to be one effective approach.
Online toxic behavior from a study of League of Legends: 👿1% of players are trolls, doing 5% of all toxic behavior, the rest from "average" players "having a bad day" 😇Solution: fast ban abusive folks & give info on what to do better. 92% of them improve nature.com/news/can-a-video-…
The flipside is also true: a tiny portion of users also tends to actively improve & contribute to communities as well.
The 90-9-1 rule is a rule of thumb for internet communities: 90% of people lurk, 9% contribute a little, 1% do most of the work. It is true on Reddit, where 25% of the most popular subreddits are administered by four people; on Wikipedia (77% is written by 1% of users!) & others.