Official Global Technical Support twitter of @Kaspersky. Our support agents respond here on 6AM-18PM UTC 7 days a week in English and Russian.

Joined February 2013
@RoadRun37032941 Hello! Not quite clear, please, would you be so kind to specify, what is going on?
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@RoadRun37032941 Should you face any issues or have any further queries, please contact us directly. Relevant contact information can be found at kas.pr/T9cY Best regards.
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@RoadRun37032941 Hi, have you tried updating the license status? Click information about your license/subscription at right-bottom and then 'Update the status'. If it doesn't help, please contact via this link kas.pr/6s6V or support.kaspersky.com/b2c/
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@RoadRun37032941 Hello! We will try to decrypt your files. Please follow the instructions at kas.pr/b3c7
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@RoadRun37032941 Hello! we've just received a reply from our experts. Our product's heuristic analysis detects the following threat as HEUR:Trojan-Downloader.Script.Generic. Virus total showing incorrect information at this point. Have a nice day!
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@RoadRun37032941 we should continue solving via DM. Please, follow us to exchange private #support #KL
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Replying to @mr_trupoed
Здравствуйте, @mr_trupoed дальнейшее решение лучше вести через My Kaspersky (kas.pr/W5bX), зарегистрируйтесь и отправьте нам запрос по проблеме
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Replying to @aboljunior
Здравствуйте, @aboljunior, не могли бы вы более подробно описать ситуацию с техподдержкой? Уточните, пожалуйста. номер вашего обращения
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Мы создали вам запрос: INC000010258757, пожалуйста, ответьте на него и предоставьте нам необходимые данные.
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Hello! Please contact us via DM, since we can not provide you with instructions with symbol limit. nitter.net/messages/compose…

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@russianbuttfighting Good day! If there was an encryption, please create support ticket. 1. Go to kas.pr/6s6V 2. Sign in with your My Kaspesky Account 3. Include a brief description of the issue. Thanks!
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@MigSnafu We are still working on it. Thank you. Stay Tuned.
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Уточните, пожалуйста, обращались ли вы с возникшими проблемами в нашу Службу технической поддержки? Если да, пришлите, пожалуйста, номер обращения.
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Для сброса секретного вопроса, пожалуйста, создайте запрос через личный кабинет: my.kaspersky.com/support/req… В запросе укажите адрес почты личного кабинета. Спасибо.
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@soap_home Good day! Sorry for delay, we can see that your request is under investigation and you just need to wait reply.
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@soap_home Hello! We found your incident with the following INC000009196150 ID. Please be informed, that business hours for technical support for business customers from Middle East are Sunday to Thursday, 10:00 – 18:00 (UTC +4). You will receive the answer soon.
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@Urvis97 Please accept our apologies for the inconvenience. Could we please ask you to follow us so we could continue solving via DM?
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